Dr Claire Armstrong

Lecturer And Student Experience Manager

claire.armstrong@open.ac.uk

Biography

Professional biography

Dr Claire Armstrong is a Lecturer and Student Experience Manager in the Open University Business School, and the Undergraduate Business Assurance of Learning Lead. She originally joined the OU as an Associate Lecturer in 2009 and continues to teach modules on leadership and data analytics. In her role as SEM, Claire has contributed to several pan-university committees and working groups as FBL representative, including the National Student Survey taskforce and the Student Engagement and Satisfaction Steering Group.
Claire holds a PhD in Organisational Behaviour (University of Limerick), is a Fellow of the Higher Education Academy and an Academic member of the CIPD.

Research interests

Claire's current research interests are in developing and maintaining healthy research cultures, the meaning of ‘absence’ and ‘attendance’ to distance learning students, and developing robust quality assurance processes in distance education. She has published in Human Resource Management, the International Journal for Human Resources Management, Advances in Human Resource Development and disseminated her research work through various book chapters, reports, blogs and conference presentations.

Teaching interests

Claire teaches mainly in the areas of leadership, data analytics for decision making and research methods. As a SEM, she is currently focussing on B100: An introduction to business and management, which is the first module taken by all undergraduate business students at the OU and has about 5000 student enrolments per year. She also works on B126: Business data analytics and decision making. Previously, as an AL, she worked on modules as diverse as business research methods, strategic HRM and leadership in the NHS.

Publications

Book chapters

Armstrong, C. (2015) Organisational Development, in Carbery, R. & Cross, C. (Eds.) Human Resource Development: A Concise Introduction, Hampshire, UK: Palgrave MacMillan

Armstrong, C. (2014) Presenteeism, in Flood, P. and Freeney, Y. (Eds.) Blackwell Encyclopaedia of Management, Vol. 11 Organizational Behaviour 3rd edition, London: Wiley. ISBN: 978-1-119-97251-8; DOI: 10.1002/9781118785317.

Armstrong, C. (2013) Managing diversity in the employment relationship, in Carbery, R. & Cross, C. (Eds.) Human Resource Management: A Concise Introduction, Hampshire, UK: Palgrave MacMillan

Armstrong, C., O’ Connell, K., Gunnigle, P. (2006). Human Resources Management in the Irish Hospitality Industry, In Connolly, P. and McGing, G. (Eds.) Hospitality Management in Ireland: Theory and Practice. ISBN: 1842181130

Journal articles (refereed)

Barry, M., Dixon, M., Armstrong, C. and Keane, F. (2019) The Pillow Project: Infant choking, and Basic Life Support training for prospective parents: A low-cost intervention for widespread application, Journal of Perinatal and Neonatal Nursing, 33(3): 260-267.

Kennedy, N., Armstrong, C., Woodward, O. & Cullen, W. (2015) Primary care team working in Ireland: a qualitative exploration of team members’ experiences in a new primary care, Health and Social Care in the Community, 23(4): 362–370

Leahy, D., Schaffalitzky, E., Armstrong, C. et al. (2015) How social context impacts on the development, identification and treatment of mental and substance use disorders among young people - a qualitative study of healthcare workers, Irish Journal of Psychological Medicine, 32(01): 117 - 128

Droog E., Armstrong C., MacCurtain S. (2014) Supporting patients during their breast cancer journey: the informational role of clinical nurse specialists'. Cancer Nursing, 37 (6):429-435.

Leahy, D., Schaffalitzky, E., Armstrong, C. et al. (2013) Primary care and youth mental health in Ireland: qualitative study in deprived urban areas, BMC Family Practice, 14: 194

Flinn, F. & Armstrong, C. (2011). Junior Doctor's Extended Work Hours and the Effects on Their Performance: The Irish Case", International Journal for Quality in Healthcare, 23 (2): 210-217.

Guthrie, J.P., Flood, P.C., Liu, W., Mac Curtain, S., Armstrong, C. (2011). Big hat, no cattle? The relationship between use of high performance work systems and managerial perceptions of HR departments. International Journal of Human Resource Management, 22(8): 1672-1685.

Armstrong, C., Flood, P.C., Guthrie, J.P., Liu, W., MacCurtain,S., Mkamwa, T. (2010). Beyond High Performance Work Systems: The Impact of Including Diversity and Equality Management on Firm Performance, Human Resource Management, 49 (6): 977-999.

Berkery, E., Tiernan, S., & Armstrong, C. (2009). High Performance Work Systems in the Intellectual Disability Care Sector in Ireland; An Exploratory Study at Organisational Level, International Business Research, 2(2): 16-28.

Shipton, H., Armstrong, C., Dawson, J. & West, M. (2008). The impact of leadership and quality climate on hospital performance, International Journal of Quality in Healthcare 20(6): 439-445.

Moore, S., Armstrong, C. & Pearson, J. (2008). Lecture absenteeism among students in higher education: a valuable route to understanding student motivation, Journal of Higher Education Policy and Management, 30 (1): 15–24.

Cross, C. & Armstrong, C. (2008). Understanding the Role of Networks in Collective Learning Processes: The Experiences of Women, Advances in Developing Human Resources, 10(4): 600-613.

McGuire, D., Cross, C. & Murphy, C. (2007). “The Branding of Human Resource Development: A Media Perspective”, Advances in Developing Human Resources, 9(1): 58-71.

Murphy, C.*, Ramamoorthy, N., Flood, P. & MacCurtain, S. (2006). Do Individualism/Collectivism Orientations (I/C) Moderate the Relationship Between Justice Perceptions and Employee Attitudes? An Empirical Test of Irish Blue Collar Employees, Management Revue, 17(3): 328-343.

Murphy, C.*, Cross, C. & McGuire, D. (2006). The motivation of nurses to participate in continuing professional education in Ireland, Journal of European Industrial Training, 30(5): 365-384.

Garavan, T.N. & Murphy, C.* (2001). The co-operative education process and organisational socialisation: a qualitative study of student perceptions of its effectiveness, Education and Training, 43(6): 281-302.

McGuire, D., O’Donnell, D., Garavan, T.N., Murphy, C.* (2001). CPD in the Irish legal profession: An exploratory study, Continuing Professional Development, 4(2): 21-46.

Reports

McKay, E., Taylor, A., Armstrong, C. (2012). With comfort and dignity and support: An evaluation of Milford Care Centre's Hospice at Home service, Limerick: Milford Care Centre. ISBN: 978-1-905952-38-0.

De Burca, S., Armstrong, C., Brosnan, P. (2011). Community Mental Health Teams: Determinants of Effectiveness in an Irish Context, Limerick: Health Systems Research Centre. ISBN: 978-0-9568753-1-0.

Flood , P.C., Guthrie, J., Liu, W., Armstrong, C., MacCurtain, S., Mkamwa, T. & O’Regan, C. (2008). New Models of High Performance Work Systems: The Business Case for Strategic HRM, Partnership, and Diversity and Equality, Dublin: National Centre for Partnership and Performance

DeBurca, S., Williams, P & Armstrong, C. (2008). Clinical directorates and clinical governance for quality: a case study of the Women and Children’s Directorate, GUH (HSE), Limerick: Health Systems Research Centre.

Garavan, T.N., Shanahan, V., Carbery, R., Armstrong, C., Armstrong, G., Cross, C., Gubbins, C., Gunnigle, P., Heraty, N., O’Donnell, D. & O’Malley, G. (2008). Training and Development in Ireland: Results of the Biennial National Survey of Benchmarks, Dublin: Chartered Institute of Personnel and Development

Other works – blog

Armstrong, C., Bassett, E., Glover, H., Corcoran, S., McDowell, N., Sherriff, C., Sides, T., Tumilty, R. and Van-Eg-Dom-Tuinstra, W. (2024) What Regional Academics need as researchers and leaders of Scholarship. Available at: https://www5.open.ac.uk/scholarship-and-innovation/scilab/blog/carousel-scholarship-ride-its-ups-and-downs

Other works – refereed journal abstracts

O Connor, R., Armstrong, C. and Feerick, F. (2018) General practitioners, paramedics and the primary care team; the potential for mutual benefit, Irish Journal of Paramedicine, 3(2). DOI: http://dx.doi.org/10.32378/ijp.v3i2.137

Feerick, F., Armstrong, C., O Connor, R and Dixon, M. (2018) Is there a role for paramedics in primary care in Ireland: An exploratory study, Irish Journal of Paramedicine, 3(2). DOI: http://dx.doi.org/10.32378/ijp.v3i2.133

*Murphy C. is unmarried name of Armstrong C.