
Dr Carmen Mal
Lecturer In Marketing
Biography
Professional biography
Carmen joined the Open University Business School in November 2017 as a Lecturer in Marketing. She received a Bachelor degree in Business Management from University of Oradea, Romania (2002), a MSc in Global Business Analysis (2013) and a PhD in Business Management (2018) from Alliance Manchester Business School, the University of Manchester, UK. Carmen was awarded a Merit Scholarship during her undergraduate degree (by University of Oradea, Romania), a Specialist Masters Scholarship and the competitive Manchester Business School Doctoral Studenship for pursuing her masters and doctoral studies (both awarded by Alliance Manchester Business School, UK). Before pursuing her PhD she worked for 11 years in the private sector, mainly in the retail sector.
Research interests
Carmen's research interests are broadly in the areas of individual consumer and societal wellbeing, currently with a specific focus on stigma related issues and inclusion. Carmen is an ad hoc reviewer for Journal of Consumer Behaviour, Psychology&Marketing, Journal of Marketing Management and Journal of Product&Brand Management; additionally, she has previously reviewed for the Association of Consumer Research Conference and Academy of Marketing - Global Brand Conference.
Teaching interests
At the Open University Business School, she contributed to the production of B206 ‘Understanding customers’ and B126 'Business data analytics and decision making'. She is currently chairing the presentation of B206 ‘Understanding customers’ and has previously chaired the presentation of BXM191 'Business and finance fundamentals in practice'. She was the Equality, Diversity and Inclusion champion for B206 ‘Understanding customers’. Carmen has tutored at residential schools for MBA students (B870 'Managing in a changing world' and B716 'Management: perspectives and practice'). Carmen is Associate Fellow HEA.
Carmen currently supervises PhD students in the areas of green demarketing and brand activism.
External collaborations
Carmen is currently collaborating with researchers from UK, Canada and France on research projects related to consumer identity and brand activism.
Publications
Journal Article
The Primacy of Corporate Brand Trust for New Market Entrants (2023)
Through the looking glass: the factors that influence consumer trust and distrust in brands (2018)
Presentation / Conference
Acculturation strategies of stigmatized groups: a case of Romanian immigrants in the UK (2023)
Taking a cultural perspective on teaching and learning about customer behaviour (2022)
Blogging as assessment: some insights from an online course in consumer behaviour (2021)
Corporate misconducts and their effects on consumer distrust (2018)
Order effects in brand trust formation and development (2017)
Employer brand trust: a grounded theory approach to conceptualization (2016)
Consumer trust and distrust in brands: an exploratory study (2016)