Dr Christopher Hinton

Professional biography

Matthew is Senior Lecturer in Information Management at The Open University Business School, as well as Head of Department for The Department for Public Leadership and Social Enterprise (PuLSE). His research addresses the impact of e-business on operations, technology mediation and information technology evaluation, especially the performance management of e-commerce applications.

In 2011 Matthew was academic consultant on the much acclaimed BBC series Made In Britain and contributed to the OpenLearn 'Academic Insights'  blog supporting the series. Made in Britain won the “TV Programme of the Year” 2011 at the prestigious Wincott Awards.  He was also consultant on the 2012 series Built in Britain and has contributed to Inside the Factory, as well as the BBC Radio 4 series The Bottom Line.

He holds a number of key positions with The International Journal of E-Business Research, the European Conference on Information Management Evaluation and the Information Resources Management Association. He is also an external examiner for the Irish Research Council.  

He has published more than 60 academic articles and a recent undergraduate book Introducing Information Management: the Business Approach.

Research interests

E-commerce: this research investigates the impact of e-commerce on the internal business processes of organisations. The study is partially funded by the Chartered Institute of Management Accountants, who are keen to discover the impact that the adoption of e-business practices is having on the way that organisations measure the performance of their internal business processes; barriers to the development of electronic-commerce innovations, in particular the migration from legacy systems. Matthew is also part of the team researching Customer relationship management in the financial services sector (supported by Santander).

Teaching interests

Matthew developed and chairs the 60 point undegraduate core module B207 Shaping Business Opportunities, as well as chairing the NHS Leadership Academy funded Mary Seacole Programme and is convenor for B100 An introduction to business and management. His other teaching interests include MBA Dynamics of Strategy residential school and the development of the Masters in Research.