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Biography

Professional biography

Xia Zhu is a Lecturer in Marketing at the Open University. Previously, Xia worked at Keele University and Sheffield Hallam University. Xia obtained her MSc in Marketing from UMIST, and her Ph.D. in Marketing from the University of Manchester. Before her academic career, she worked as a business development manager in a British company expanding its business in the Far East. Xia has been awarded by British Academy/Leverhulme Small Research Grant examining social media engagement during museum visits. Xia is a Senior Fellow of the Higher Education Academy (SFHEA). She is also a Certified Management & Business Educator (CMBE).

Research interests

Dr. Xia Zhu's research interests are in the following areas

  1. Services marketing,
  2. Business-to -business marketing,
  3. Social media/digital technology in marketing
  4. Methodological issues in marketing
  5. Faith and wisdom in business

Xia has supervised PhD students to successful completion. She also served as an external examiner for doctoral degrees. Xia welcomes potential PhD students who are keen to develop research in related areas.

Teaching interests

Xia has taught marketing across undergraduate and postgraduate levels at various universities. Examples of modules that Xia delivered include:

  • Services Marketing
  • Marketing Research
  • Marketing Principles
  • Business Marketing and Sales Skills
  • Strategic Marketing Management
  • Master Dissertation
  • Master Consultancy Projects

Impact and engagement

Xia showcased her research at the Manchester Museum. She has also worked with York Museum Trusts, investigating social media enegagement during museum visits and fed back to their practice. Xia also engages external parties and provide research on community projects.

External collaborations

Xia has been working with academics internationally on funded projects. Xia serves at the editorial board for The Journal of Philanthropy and Marketing (formerly known as International Journal of Nonprofit and Voluntary Sector Marketing). She is also a peer reviewer for a number of international journals and for funding bodies such as the British Academy.

Funding

  • 2024-2025, Faculty Seedcorn funding (Principal Investigator) (£2450) with Prof. Sunil Sahadev (CI, Sheffield Hallam University)
  • 2019-2020, Faculty Seedcorn funding (Co-Investigator) (£2805) with Dr. Yue Meng Lewis (PI), Hongfei Liu (CI, University of Southampton)
  • 2017-2018, British Academy/Leverhulme Small Research Grant (Principal Investigator) (£9549.00) with Prof. Adrian Palmer (CI) and Prof. Noel Siu (CI, Hong Kong Baptist University).
  • 2017-2018, Erasmus+ Mobility Grant (£957.58) at IESEG Management School, France.
  • 2016, Hong Kong Baptist University Faculty Research Grant (Co-Investigator) (99880.00 Hong Kong Dollars, equivalent to £9811.00) with Prof. Noel Siu (PI, Hong Kong Baptist University).
  • 2009-2010, FfWG, Funds for Women Graduates (£3800.00)

External examination

  • University of Reading (2023 - present) MBA programme
  • Bahrain Polytechnic (2024 - present)
  • Anglia Ruskin University (2019-2022)
  • DBA Examination - Sheffield Hallam University (2023)
  • PhD Examination - University of Huddersfield (2019, 2020)

Publications

Book Chapter

Fostering inclusive religious and spiritual working environment in Higher Education Institutions (2022)

Fostering an Inclusive Religious and Spiritual Working Environment in Higher Education Institutions (2022)

Towards Academic Integrity: Using Bloom’s Taxonomy and Technology to Deter Cheating in Online Courses (2022)

Ten Years in Academia: A Journey of Exploration and Development (2021)

Journal Article

Superfoods, super healthy: Myth or reality? Examining consumers’ repurchase and WOM intention regarding superfoods: A theory of consumption values perspective (2021)

An Exploration of China-Africa Cooperation in Higher Education: Opportunities and Challenges in Open Distance Learning (2021)

[Book review] Managing Organisational Success in the Arts (2020)

Letter To The Editor: Vitae Researcher Development International Conference (2018)

Exploring service adaptation in a business-to-business context (2016)

Exploring service failure in a business-to-business context (2015)

Exploiting the B2B Knowledge Network: New Perspectives and Core Concepts (2009)

Other

Communication in business practice: its central role in supply chain management (2016)

Presentation / Conference

The Effects of Social Media Engagement on Recall and Recommendation of a Service Experience: An Abstract (2023)

Enhancing consumption value through inclusive spirituality: a relational approach (2023)

Wearable Diabetes Technology for Adolescents with Type 1 Diabetes and Caregivers: The Lived Experience (2022)

Modernisation of Higher Education in Emerging Economies: An exploration of opportunities & challenges for collaborative partnerships on Open Distance Learning between Chinese & African Universities (2020)

Sino-African Cooperation in Higher Education: an exploration of ODL opportunities and challenges (2019)

Tweeting to the World or Enjoying the Moment? The effects of Social Media Engagement on Recall and Recommendation of a Service Experience (2018)

Real-time Sharing of Service Experience: Effects on Subsequent Recall and Referral Behaviours (2018)

Value Co-Creation in a Closed Business Service Triad: From a Dialogic to a Tri-logic Process (2016)

Thesis

Service Experience in Business-to-Business Relationships (2012)